Terms & conditions
Helene Blanche is registered to:
CVR no. 38493345
Tapet-Cafe I/S (“Tapet-Cafe”) operates this website and is responsible for the information you submit to www.heleneblanche.com (“Helene Blanche”). Throughout the site, the terms “we”, “us”, “our” and “Helene Blanche” collectively refer to Tapet-Cafe.
By shopping on this site you automatically accept the terms and conditions stated in the following sections. Therefore, we kindly ask you to read the terms thoroughly before you go through with your purchase.
Our online shop offers purchase of ready-made products within the categories lighting and objects, which include handmade cushions, lampshades and clutches.
At present, it is not possible to shop our fabrics and wallpapers on this website. We urge to contact your nearest sales representative to learn more or place an order.
In order to purchase items on our online shop, you must go through a few steps: 1) Once you have chosen the item(s) you wish to purchase, you may be processed to checkout. 2) Fill in your personal information 3) Choose a shipping and payment method 4) Accept our terms and conditions and 5) confirm that the details of your order are correct. When the order has been placed, you will receive an email confirmation.
Upon receipt of your order, we will send you a confirmation. We kindly ask you to check all details and notify us immediately of any errors. If you wish to amend or cancel your order, please contact us by email firstname.lastname@example.org.
It is not possible to view past orders on the website. If you wish to receive a copy of your order confirmation, please contact us.
We aim to dispatch all items within the lead times stated. Should delivery times be delayed due to production or delivery failures or other circumstances beyond our reasonable control, you will be contacted by us.
Payment and prices
Payment can be made by Visa, MasterCard, Maestro, Visa Electron and Diners (and any other methods which may be clearly advertised on the website from time to time). The purchase price will be deducted from your account on the day of dispatch of your order. Please note, if you in special circumstance choose to pay by bank transfer, you are not protected by the objection scheme.
All prices are indicated in DKK and includes a 25% Danish sales tax/VAT. We make reservations for price charges.
If you live outside the EU, no sales tax will be charged, i.e. you may deduct 20% from the prices. However, please bear in mind, that you may are liable to taxes and import duties levied by the authorities in your own country.
All orders are fulfilled at our warehouse in Gentofte, Denmark. We aim to dispatch within 2-6 working days from receipt of your order, depending on the payment clearance and stock availability.
We operate Monday through Friday with the exception of Danish national holidays. Orders placed on weekends and holidays will begin processing the next business day.
The items are delivered by carrier or parcel service depending upon weight/size. In principle we aim to deliver all over the world, please note, however, that it may not be possible for us to deliver to all locations. In this case, our shop will rule out the particular destination/country, by not displaying it as an option in the purchase situation.
Any changes to the order or cancellations are not accepted after dispatch. Once your order has been shipped, you will receive an order confirmation (invoice) including the tracking number for your package. If you wish to cancel/withdraw your order upon receipt, please follow the instructions as described in section 5.
Generally, we dispatch by PostNord according to their regulations and prices at any time. Outside PostNord’s area or in case parcels exceed PostNord’s limits as far as weight or volume is concerned, a different carrier may be used. We reserve the right to not accept foreign orders for locations that involve too large a risk or unreasonably high freight costs.
All orders within Denmark will be delivered with PostNord to either your home (“MyPack Home”), workplace or to your nearest PostNord My PackCollect Point within 1-2 working days from the dispatch day of your order.
All orders shipped outside of Denmark are delivered with PostNord. Shipment to the Nordic countries within 2-6 working days and the EU is usually 3-6 business days, while delivery to the rest of the world may vary from 5-15 business days, depending on local postal services and customs clearance. Shipping to the Faroe Islands and Greenland may take longer.
Please note that the parcel cannot be delivered without a signature and that couriers usually operate between 8 am and 6 pm on business days. You can specify an alternate daytime delivery address when ordering, for example, your work address (recommended).
For orders within Denmark, a shipment fee from DKK 59 will be charged to cover the shipping cost of the item(s).
For orders sent to Sweden, Belgium, France, Netherlands, Luxembourg, Poland, Germany, we charge DKK from DKK 80.
For orders sent to Finland, Faroe Islands, Greenland, Iceland, Norway, Bulgaria, Estonia, United Kingdom, Monaco, Czech Republic, Hungary, Austria, Greece, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, we charge DKK from DKK 260.
For orders shipped to countries in addition to the above, including the US, we charge DKK 750.
You also have the opportunity to pick up your order for free at Tapet-Cafe.
The exact shipping cost for your purchase will appear in the ordering process.
Countries not mentioned above can not purchase at our online shop. We reserve the right to not accept foreign orders for locations that involve too large a risk or unreasonably high freight costs.
International customs and import charges
Unfortunately, we cannot control customs and import charges, and we are unable to tell you what the costs might be, as these vary from country to country. As a precaution, we recommend that you contact your local customs office for more information before placing your order.
Once your parcel is shipped from our warehouse, you will receive an order confirmation by email with instructions on how to track and collect it.
Damage and defects
We always pack everything carefully, in order to reduce the risk of possible damage.
We ask you to verify the content upon the delivery. From the moment a carrier attempts to deliver the item, it is at the customer’s full responsibility. Therefore, we advise you to inspect the parcel for any visible damage before accepting the delivery. If the goods have been damaged during shipment, please contact us immediately by email email@example.com. If possible, please send us a photo of the damaged item. Please have your order confirmation and/or delivery note at hand when getting in touch with us.
Should an item be received damaged without your objecting to the carrier, disputes may arise if the damage occurred during transport or due to your own act or neglect and in that case you may not be able to claim compensation/replacement.
Should the package or the content be damaged upon arrival please report it to the shipping company immediately, or later than two days after receiving it. Then return the purchased item to us. We are not responsible for any items damaged during transportation.
You have 14 days to cancel our order when you shop with us. The withdrawal period will expire 14 days after the day you received your item or the last item in physical possession in the case of an agreement for different items ordered in one order are delivered individually. You must notify us within this period if you wish to cancel your purchase. The notice must be given to in writing. In your message, please make it clear to us that you wish to exercise your right of withdrawal. You must notify us within 14 days of receipt that you wish to cancel your purchase. The notice must be given in writing to firstname.lastname@example.org. In your message, make us clearly aware that you wish to exercise your right of withdrawal.
You cannot cancel your order by simply refusing to receive the item without giving us clear notice on this.
If you wish to return your order, you must contact us by email with your order number and the reason for returning. Please contact email@example.com before sending back the item, and we will provide you with instructions for return. Please note that expense for the return shipment is paid by you. Also, we do not provide refunds on original shipping costs.
You must return your order to us without undue delay and within 14 days of notifying us that you wish to cancel your purchase. You must bear the direct costs associated with the return of the item(s). Upon return, you are responsible for ensuring that the item is properly wrapped. You bear the risk of the item(s) to the time of delivery of it.
Once we have received the return item(s) and checked the state of the item(s) lives up to our return requirements, we will credit the amount to the same card used for the purchase. Returns and exchanges are processed at your own risk and expense and are to be handled by you.
The condition of the item when you send it back
All items must be returned in their original packaging in the same state as they were received in.
You are responsible for any degradation of the item value, resulting from the handling than what is necessary in order to determine the nature, characteristics and the way the item works. In other words – you can try the item in the same way as if you tried it in a physical store.
If the item is tried beyond what is described above, we consider it used, which means that when you cancel the purchase, you will only receive part or none of the purchase amount, depending on the trade value of the item. Therefore, in order to receive the full purchase amount, you must do the same as you can in a physical store. You may try the item, but do not put it into actual use. Item(s) must be returned in the original packaging. You lose your right of withdrawal if you break the seal on item(s).
Reimburse of the purchase amount
If you exercise your right of cancellation, we will reimburse the payment received from you, with the deduction of shipping costs, without undue delay and in any case within 14 days of the date on which we received notice of your decision to cancel this agreement. We will process and repay with the same means of payment that you used in the original transaction, unless you have explicitly agreed otherwise.
We can withhold the reimbursement until we have received the item, unless you have provided documentation before returning it. Reimburse will be issued within 30 days. Please note that shipping costs for returns are refunded.
Please note, you are not able to regret it simply by refusing to receive the item without at the same time giving us clear notice of this.
If you regret the purchase, the item should ship to:
Att.: Helene Blanche / “Returns”
You can also cancel the purchase by giving clear notice and delivering it in person at the above address against prior arrangement. Only orders return to the above address will be handled.
Packages returned to a pick-up point or similar will not be collected.
Under the Danish Sale of Goods Act (Købeloven) deficiency rules apply to purchases of goods.
When you purchase from www.heleneblanche.com you have 24 months of right to complain about production defects from the date of the purchase on presentation of the valid receipt (order confirmation). This means that you may have the item repaired, replaced, get a refund or a reduction in price, depending on the specific situation and provided that the right to complain is legitimate.
Of course, it is a requirement that the complaint is justified and the defect is not caused by incorrect use of the product or other injurious behavior.
You must file a complaint within “reasonable time” after you discover the defect. If you complain within two months of the defect is discovered, the complaint will be timely.
If the complaint is justified, we will, of course, refund your reasonable shipping costs.
If you want to complain about your purchase, please contact us via firstname.lastname@example.org, Att.: “Warranty” before returning the item. The item must be sent to:
Att. Helene Blanche/ “Warranty”
If you simply want to cancel a purchase because you change your mind, you must pay the transport costs when returning the product.
When returning the item, please state what the problem is as detailed as possible.
Please note, we do not accept packages sent COD (Cash on delivery) or similar.
Please return the items in proper packaging, and remember to keep the receipt for the transport, so that we can reimburse your shipping costs. Return the items in the original packaging to ensure that they are protected in transit.
If we fail to find a solution, you can file a complaint to the Consumer Complaints Board on www.kfst.dk if the conditions for appeal are met.
If you are a consumer residing in another EU country than Denmark, you can complain to the European Commission’s online complaint portal here https://ec.europa.eu/odr.
Children and young people under the age of 18
You must be 18 years old or older to purchase products on this website. If you are under the age of 18, consent from your parents is required.
Changes to terms and conditions
You can review the most current version of the terms and condition at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these terms and condition by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
If you should have any questions about these terms and condition should be sent to us at email@example.com.