Shipping policy

All orders are fulfilled at our warehouse in Søborg, Denmark. We aim to dispatch within 1-6 working days from receipt of your order, depending on the payment clearance and stock availability. 

We operate Monday through Friday with the exception of Danish national holidays. Orders placed on weekends and holidays will begin processing the next business day.

The items are delivered by carrier or parcel service depending upon weight/size. In principle we aim to deliver all over the world, please note, however, that it may not be possible for us to deliver to all locations. In this case, our shop will rule out the particular destination/country, by not displaying it as an option in the purchase situation. 

Any changes to the order or cancellations are not accepted after dispatch. Once your order has been shipped, you will receive an order confirmation (invoice) including the tracking number for your package. If you wish to cancel/withdraw your order upon receipt, please follow the instructions in our Terms and Conditions under "Right of withdrawal". 

Delivery time

The expected delivery time in Denmark is 2-4 business days. However, products on order or products that are out of stock may have a longer delivery time. You may also find that during particularly busy periods, we may have a longer expected delivery time for specific products.

The expected delivery time to the EU is usually 3-6 business days, while delivery to the rest of the world may vary from 5-15 business days, depending on local postal services and customs clearance. Shipping to the Faroe Islands and Greenland may take longer.

Please note that the parcel cannot be delivered without a signature and that couriers usually operate between 8 am and 6 pm on business days. You can specify an alternate daytime delivery address when ordering, for example, your work address (recommended). 

Freight Costs

For orders within Denmark, a shipment fee from DKK 45 will be charged to cover the shipping cost of the item(s). 

For orders within EU, a shipment fee from €15 will be charged to cover the shipping cost of the item(s). 

For orders sent to US, Norway, Canada and rest of the world, a shipment fee from €60 will be charged to cover the shipping cost of the item(s). 

The exact shipping cost for your purchase will appear in the ordering process.

International customs and import charges 

Unfortunately, we cannot control customs and import charges, and we are unable to tell you what the costs might be, as these vary from country to country. As a precaution, we recommend that you contact your local customs office for more information before placing your order.

Tracking

Once your parcel is shipped from our warehouse, you will receive an order confirmation by email with instructions on how to track and collect it.

Damage and defects

We always pack everything carefully, in order to reduce the risk of possible damage. 

We ask you to verify the content upon the delivery. From the moment a carrier attempts to deliver the item, it is at the customer’s full responsibility. Therefore, we advise you to inspect the parcel for any visible damage before accepting the delivery. If the goods have been damaged during shipment, please contact us immediately by email contact@heleneblanche.com. If possible, please send us a photo of the damaged item. Please have your order confirmation and/or delivery note at hand when getting in touch with us. 

Should an item be received damaged without your objecting to the carrier, disputes may arise if the damage occurred during transport or due to your own act or neglect and in that case you may not be able to claim compensation/replacement. 

Should the package or the content be damaged upon arrival please report it to the shipping company immediately, or later than two days after receiving it. Then return the purchased item to us. We are not responsible for any items damaged during transportation.